FAQ

Q. What are the requirements for car seats?

A. Following guidelines set forth by New Jersey State law, unless your child is 8 years of age or weighs 80 lbs, your child will need a booster or car seat when traveling with us. All Rapid Rover vans are now equipped with one child booster seat for your use at no extra charge. These are for children ages 4 to 7 years old. If you need a child safety seat for children under 4 years of age or an additional booster seat, please order this when placing your reservation. A charge of $5.00 will be added to your fare for any child seat or any additional booster seat. As before, you are welcome to bring and use your own car or booster seat when traveling with us. However, we can not store your car seat while you travel. Please note that the customer is primarily responsible for installing the car seat in our vehicle. Instructions are attached to the seats. Our drivers will provide assistance upon request.

Q. Is it possible to get last minute service?

A. Yes. Although we prefer 48 hours notice, most of the time we can service your request up to the last hour.

Q. May I place a reservation for service from PHL to South Jersey?

A. Rapid Rover is now offering 'Return Alerts' as a way to better serve our customers at PHL. While this isn't a reservation, having your return information allows us to monitor your arrival and will likely expedite your trip home. You still need to contact us from the Ground Transportation Counter in your baggage claim area. Please ask our reservationists about 'Return Alerts'.

Q. May I get Rapid Rover service to Newark or BWI airports?

A. No. Our shared-ride shuttle is for PHL only. We do have a charter service to and from Atlantic City International Airport. Our vehicles can also be chartered to Newark and BWI, but we provide no return service from these locations.

Q. How much luggage do you allow?

A. We allow two pieces of luggage plus one carry-on item per person. One or two extra pieces would result in an additional charge of $2.00 each. More than two extra pieces or bulky items may result in a direct service rate (non shared ride).

Q. What can you tell me about Airport Security?

A. For all travel security questions, please visit the Transportation Security Administration's website: www.tsa.gov

Q. Do you provide service to the cruise ship terminals in Bayonne, NJ?

A. Yes we do. Please contact our office for a price quote.

Q. May I get service from NJ to sports venues, cruise terminals, bus stations or theatres in Philadelphia?

A. Yes. The rates for this service vary according to your location and service is subject to availability.

Q. What forms of payment do you accept?

A. Payment is made to the driver at point of service. Your driver will accept cash, travelers checks, Visa, MasterCard, American Express or Discover Card.